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Terms & Conditions


General, Warranty and Return Policies

PRICING & ORDERING: CINEMILLS CORP design, pricing and specifications are subject to change without prior notice. Minimum order is $100.00.

PACKING AND HANDLING: Some items are subject to a crating charge.

SHIPPING: Shipping is freight collect unless otherwise specified. A 15% surcharge will be added to all prepaid freight. All items are FOB Burbank, CA USA with the buyer assuming responsibility for all shipping charges. CINEMILLS CORP responsibility ceases upon the delivery of the shipment to the carrier. Any loss or damage occurring in transit is the responsibility of the carrier and buyers are advised to immediately notify the carrier in writing within 48 hours of any such loss.

RETURNS: A return authorization number must be obtained before any returns will be accepted. All returns are subject to a 20% restocking fee.

WEIGHTS & SPECIFICATIONS: CINEMILLS CORP has made diligent effort to illustrate and describe the products on its website accurately however, illustrations and descriptions including descriptions of dimensions and weight, are for identification purposes only, and are not warranties that the products will conform to the illustrations or descriptions. Descriptions of output, photometrics and other performance levels of our products are based on normal use conditions, as well as installation and operation by qualified persons. However, these descriptions are not warranties. Product performance or output may also be affected by state and local regulations, construction, installation and/or use of products. All weights are approximate and have been rounded to the nearest quarter pound if fewer than ten pounds and to the nearest one half pound if over ten pounds. It is absolutely necessary that, in an attempt to expedite the resolution of shipping errors or warranty issues, we are requiring notification of any discrepancies within 72 hours of receipt. Please include a purchase order number, sales order number, copy of Bill of Lading, tracking number and a description of the discrepancy along with any replacement or credit requests for the error. It is necessary that a RMA number be obtained from CINEMILLS CORP. before any item is returned.

WARRANTY: CINEMILLS CORP products are warranted to be free of material and workmanship defects for a period of (2) two years from the date of shipment. Any claim for defective merchandise, imperfect fabrication, shortage in count, or for any other defect known by customer to be existing at the time of delivery is waived by customer unless made in writing within (5) five days after delivery. CINEMILLS CORP reserves the right to determine whether the equipment manufactured by CINEMILLS CORP is defective or has been damaged due to normal wear and tear. Commodities not manufactured by CINEMILLS CORP are subject to the warranty or guarantee set forth by the manufacturer, and then only to the extent CINEMILLS CORP is able to enforce the warranty or guarantee.


Privacy

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Updates

Our policies may change from time to time and all updates will be posted on this page.